Documents

Effective Date of Latest Revision: 21.02.2025

1. Introduction

This Privacy Policy explains how IN8INITY GLOBAL LIMITED Ltd (“we,” “us,” or “our”) processes and protects personal data of its clients and website users under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (“DPA 2018”). We recognise the importance of protecting personal data and are committed to lawful and transparent handling.

We provide hosting services, including virtual servers and dedicated (bare-metal) servers, plus related connectivity solutions. This Policy describes what personal data we collect, how we use it, and the rights you have under UK data protection law.

2. Who Is the Controller of Your Personal Data?

Controller: IN8INITY GLOBAL LIMITED
Company Number: 15758139
Registered Office: Marlborough House, 298 Regents Park Road, London, England, N3 2SZ

When you store or process third parties’ data on our hosting infrastructure, you (the Customer) may be the controller of that data, and we act as a processor. See Section 8 below.

3. Contact Person for Data Protection

For questions related to personal data or to exercise your rights, please email: legal@in8inity.com

4. Purposes and Legal Bases for Processing

We process personal data for:

• Performance of a Contract (Art. 6(1)(b) UK GDPR)
  Providing hosting services and related support.
• Compliance with Legal Obligations (Art. 6(1)(c) UK GDPR)
  Meeting tax, accounting, or other statutory requirements in the UK.
• Legitimate Interests (Art. 6(1)(f) UK GDPR)
  • Securing our network and preventing fraud,
  • Improving service delivery,
  • Tailoring our offers to your needs (unless overridden by your fundamental rights).
• Consent (Art. 6(1)(a) UK GDPR)
  Sending marketing communications if you have opted in.

5. What Personal Data Do We Process?

Depending on how you interact with us:

• Identification Data
  Name, date of birth (if legally required), or business registration details.
• Contact Data
  Address, email, phone number.
• Registration and Payment Data
  Records of purchased services, payment details, billing info, transaction IDs.
• Technical Data (Hosting & Server Usage)
  IP addresses, system/access logs, resource usage (CPU, RAM), event history (restarts, configuration changes).
• Additional Data for Security and Compliance
  Potential anti-fraud checks, government ID if legally required.
• Marketing and Communication Preferences
  Opt-in/opt-out choices, if you subscribe to newsletters.

We do not intentionally collect special category data (e.g., health or biometric data) unless legally required or with your explicit consent.

6. Sources of Personal Data

• You, the data subject: via registration forms, support tickets, etc.
• Public sources: official registers or publicly available information if relevant.
• Third-party partners: payment gateways or business partners, where lawful.

7. Consent for Certain Purposes

In some cases, we request your consent for:

• Marketing communications beyond the normal retention period,
• Sharing data with select partners for special promotions,
• Other scenarios where consent is the lawful basis.

You can withdraw consent at any time (see Section 10).

8. Data Sharing and Transfers

1. Processors
   We may engage processors (e.g., data centre staff, payment processors) who process data on our behalf, subject to strict data protection obligations.
2. Within the Company
   Only authorised personnel can access your data.
3. Third Parties
   We share data with third parties (e.g., domain registrars, SSL providers) only if necessary to provide services or comply with legal obligations.
4. Transfers Outside the UK
   If data is transferred outside the UK, we use appropriate safeguards (e.g., standard contractual clauses) to ensure protection.
5. Role as a Processor
   When you (the Customer) store third-party personal data on our servers, you are the controller, and we are the processor. A separate Data Processing Agreement (DPA) may apply if required by law or contract.

9. Retention Period

We retain personal data for the duration of the contract plus a reasonable period (usually up to 3 years) unless longer retention is required by law (e.g., tax records for 6+ years).

Technical logs may be stored for up to 12 months for security/diagnostics.

If processing is based on consent, we delete or anonymise data upon withdrawal, unless another legal basis applies.

10. Your Rights

Under UK data protection law, you have the right to:

• Access: Request confirmation of whether we process your data and obtain a copy.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of data if it’s no longer needed or was processed unlawfully.
• Restriction: Ask us to restrict processing under certain conditions.
• Portability: Receive data in a structured, commonly used format.
• Withdraw Consent: If processing is based on consent, you can revoke it at any time.
• Object: Object to processing based on our legitimate interests or for direct marketing.
• Complain: Lodge a complaint with us or the Information Commissioner’s Office (ICO) if you believe your data protection rights are violated.

11. Data Security Measures

We implement a range of technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These include:

• Secure server infrastructure and firewalls,
• Access controls (passwords, 2FA, least-privilege),
• Encryption where feasible,
• Staff training on data protection.

12. Cookies and Similar Technologies

We use cookies and similar technologies on our website to provide core functionality, analyse usage, and enhance user experience. For more details, please see our Cookie Policy or contact legal@in8inity.com.

13. ASA and PECR

We adhere to applicable requirements set by the Advertising Standards Authority (ASA) and the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR) regarding marketing communications. We only send marketing emails or SMS messages where we have a lawful basis (such as consent), and we respect your right to opt out at any time.

14. Changes to This Privacy Policy

We may update this Policy to reflect legal, technical, or business changes. We will post the new version on our website and, where required, notify you via email or another channel. Please review it periodically to stay informed.

15. Contact and Further Information

If you have questions or wish to exercise any rights related to personal data, please contact: