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Notice & Takedown Policy

1. Introduction and Scope

  1. 1.1 Purpose
    This Notice & Takedown Policy sets out the procedure for submitting and processing notices of unlawful or infringing content hosted on our servers. While we do not serve EU customers and are not an “online platform” under EU law, we follow best practices to ensure a lawful and secure hosting environment under UK law.
  2. 1.2 Hosting Provider Status
    We operate as a hosting provider under the Electronic Commerce (EC Directive) Regulations 2002 in the UK. Accordingly, when we become aware of unlawful content, we act to remove or disable it in line with UK law and this Policy.
  3. 1.3 Scope
    This Policy applies to content alleged to be:
    • In violation of UK law (e.g., child sexual abuse material, terrorist propaganda, hate speech, or other unlawful content),
    • Infringing intellectual property rights (e.g., copyright),
    • Otherwise in breach of our Acceptable Use Policy.

2. Notice Procedure

  1. 2.1 How to Submit a Notice
    If you believe content on our servers is unlawful or infringes your rights, submit a written notice to:
    • Email: abuse@in8inity.com
    • Postal Address:
      IN8INITY GLOBAL LIMITED
      Marlborough House, 298 Regents Park Road, London, England, N3 2SZ
  2. 2.2 Required Information
    Please include:
    • Description of the Alleged Violation: Why the content is unlawful or infringing. For copyright matters, identify the protected work and how it was infringed.
    • Location of the Content: Provide specific URLs, IP addresses, or other identifiers.
    • Legal Basis or Justification: Cite the applicable law or provide a rationale.
    • Your Contact Details: Name (or organisation), address, email, phone (if available).
    • Good Faith Statement: Affirmation that the complaint is accurate and made in good faith.
  3. 2.3 Acknowledgment of Receipt
    We will acknowledge receipt within 24–48 business hours. If you do not receive confirmation, please follow up.

3. Review and Action

  1. 3.1 Preliminary Assessment
    Upon receiving a notice, we:
    • Log it in our tracking system,
    • Check if the notice has sufficient details,
    • Evaluate whether the alleged content is unlawful or infringing.
  2. 3.2 Notifying the User
    Where allowed by law, we notify the user responsible for the content. This may include a summary of the claim.
  3. 3.3 Decision and Notice
    • Removal or Restriction: If we determine the content is unlawful or in breach of our policy, we remove/disable it.
    • Retention: If unsubstantiated, the content remains available.
  4. We provide a brief rationale to both the complainant and, if relevant, the user who posted the content.
  5. 3.4 Timeframe
    We aim to finalise most investigations within 10 business days. Complex cases may take longer; we will inform you of any delay.

4. Intellectual Property Infringement (Copyright etc.)

  1. 4.1 Copyright Notices
    When alleging copyright infringement, please include:
    • A physical or electronic signature of the copyright owner (or authorised agent),
    • Identification of the copyrighted work,
    • URL or location of the alleged infringing material,
    • Statement of good faith belief that the use is unauthorised,
    • Statement under penalty of perjury that the information is accurate and you are authorised to act.
  2. 4.2 Counter-Notification
    If you believe your content was removed by mistake, you may send a counter-notice. Include details of the content, your contact info, and a statement under penalty of perjury that you have a good faith belief the material was removed in error.

5. Appeal and Further Steps

  1. 5.1 Appeal Mechanism
    If your content is removed or restricted, you can appeal via the same contact details, explaining why you dispute the allegation. We will review in good faith.
  2. 5.2 Other Dispute Resolution
    You may seek resolution via the courts or other legal avenues under UK law. We do not operate a formal “online platform” complaint system, but we follow this Policy for all content-related notices.

6. Transparency and Record-Keeping

  1. 6.1 Internal Record
    We maintain logs of notices and actions taken, which helps us detect abuse of this notice system.
  2. 6.2 Reporting
    If necessary under UK law, we may publish periodic summaries of notice volumes, response times, and outcomes.

7. Privacy and Data Protection

  1. 7.1 Data Protection
    Personal information in notices is handled according to the Data Protection Act 2018 and UK GDPR. We only share details as needed for investigating claims or as required by law.
  2. 7.2 Potential Disclosure
    We may be obliged to disclose information to law enforcement or other authorities if legally mandated.

8. Liability and Warning Against Abuse

  1. 8.1 False or Misleading Notices
    Anyone who knowingly submits a false or misleading claim may be liable for damages, including legal costs.
  2. 8.2 Error Correction
    If you discover inaccuracies in your notice or counter-notice, please contact us promptly to correct the record.

9. Contact Information

For questions about this Policy or assistance with notices/counter-notices, contact:

(End of Notice & Takedown Policy)
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